Privacy Policy

    Last updated: 25 July 2026

    1. Introduction

    SMARTFIX PLUMBING AND HEATING SERVICES LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

    Company Details:
    SMARTFIX PLUMBING AND HEATING SERVICES LTD
    Company Number: SC872059
    Office 1370, 3 Fitzroy Place, 1/1 Sauchiehall Street, Finnieston, Glasgow, G3 7RH

    2. Information We Collect

    We may collect the following types of personal information:

    • Contact Information: Name, email address, phone number, and postal address
    • Service Information: Details about the plumbing or heating services you require
    • Property Information: Address and details of properties where work is to be carried out
    • Communication Records: Records of correspondence between you and us
    • Technical Data: IP address, browser type, and website usage data

    3. How We Use Your Information

    We use your personal information to:

    • Provide quotes and estimates for our services
    • Schedule and carry out plumbing and heating work
    • Communicate with you about your enquiries and bookings
    • Send service reminders (e.g., annual boiler service due)
    • Process payments and maintain financial records
    • Improve our website and services
    • Comply with legal obligations

    4. Legal Basis for Processing

    We process your personal data on the following legal bases:

    • Contract: To fulfil our contractual obligations when you book our services
    • Legitimate Interests: To run our business effectively and provide quality service
    • Consent: Where you have given explicit consent for marketing communications
    • Legal Obligation: To comply with applicable laws and regulations

    5. Data Sharing

    We do not sell your personal information to third parties. We may share your data with:

    • Our qualified engineers and technicians to carry out work at your property
    • Payment processors to handle transactions securely
    • Regulatory bodies (e.g., Gas Safe Register) as required by law
    • Professional advisors and insurers

    6. Data Security

    We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

    7. Data Retention

    We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records are typically retained for 6 years.

    8. Your Rights

    Under data protection law, you have the right to:

    • Access the personal information we hold about you
    • Request correction of inaccurate data
    • Request deletion of your data (subject to legal requirements)
    • Object to processing of your data
    • Request restriction of processing
    • Data portability
    • Withdraw consent at any time

    9. Cookies

    Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings.

    10. Contact Us

    If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

    Email: info@smartfixplumbingandheatingltd.co.uk
    Phone: 0141 487 7157
    Address: Office 1370, 3 Fitzroy Place, 1/1 Sauchiehall Street, Finnieston, Glasgow, G3 7RH

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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